Communications Analyst

About the Role

The Global Banking Communications team is seeking a talented, highly organized Communications Analyst to join a newly created team focused on internal content and storytelling across Global Banking. This is an opportunity for an early-career communications professional to build strong writing, editing, digital publishing, and measurement skills while gaining exposure to a broad global business.

As a Communications Analyst within Global Banking Communications, you will help develop and deliver compelling internal communications that keep employees informed, engaged and connected to the business. Working closely with colleagues across the Global Banking Communications team, you will draft, edit and distribute newsletters; write and publish intranet content and internal stories; maintain editorial calendars and content trackers; and collect and report on communications metrics.

Key Responsibilities

• Draft and edit internal communications content, including newsletters, intranet articles, employee stories, announcements and other editorial content.
• Support the production and distribution of Global Banking newsletters, gathering submissions and information from communications partners and subject matter experts, editing for clarity and consistency, and preparing content for publication.
• Support the Global Banking editorial calendar and content pipeline, tracking stories, owners, deadlines, status and publication plans; assist with the end-to-end publishing process, including drafting, proofreading, fact-checking, incorporating edits, coordinating reviews and preparing content for publication.
• Develop intranet content and stories that help employees better understand Global Banking's businesses, people, clients, culture and strategic priorities; help maintain intranet pages to ensure content is current, accurate and easy to navigate.
• Use AI tools to support research, content development and communication workflows, while ensuring accuracy and maintaining high editorial standards.
• Gather, track and report communications metrics across newsletters, intranet content and internal stories. Maintain accurate performance data and help prepare recurring reports on readership, engagement and content performance.
• Work collaboratively with communications colleagues across Global Banking and the broader organization, and provide support for communications projects as needed.

Requirements & Tech Stack

• Bachelor's degree or equivalent experience in communications, journalism, English, marketing, public relations or a related discipline.
• Strong writing, editing, and proofreading skills, with excellent command of grammar and meticulous attention to detail.
• Ability to synthesize information and translate complex topics into clear, concise and engaging content.
• Strong organizational skills and the ability to manage multiple assignments and deadlines.
• Creative thinker with intellectual curiosity and an interest in learning about Global Banking and financial services.
• Strong interpersonal skills and a collaborative approach to working with colleagues and stakeholders.
• Comfortable working with data and basic communications metrics.
• Ability to take direction, incorporate feedback and develop quickly in a fast-paced environment.
• Self-starter with a positive attitude and willingness to take ownership of assignments.
• Experience with content management systems or web publishing platforms is preferred.
• Podcast or video experience is a plus.
• Exposure to analytics or communications measurement is preferred.
• The firm's internal communications measurement environment includes Tableau Cloud and Adobe Analytics/AEM data.
• Interest in financial services, business journalism or corporate communications is preferred.