Technical Support Associate

Lyros Technologies Pvt Ltd-CMMI Level 3

Andhra Pradesh

Key Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Diagnose and resolve technical issues related to our products and services.
• Maintain a high level of customer satisfaction by ensuring timely and effective solutions.
• Document customer interactions and technical issues in our support system.
• Collaborate with other team members to improve processes and enhance customer experience.

Requirements & Tech Stack

• International voice process experience is required.
• Familiarity with technical support processes and tools.

Qualifications

• Strong verbal communication skills in English.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and a customer-oriented mindset.