FE Support Expert
Moxie Pest Control
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- CRM
- Nice to have
- Customer service
- Work
- Hybrid in Irving
- Pay
- Not stated by the employer.
- Skill demand
- Customer service42%CRM9%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 7, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
The Field Expert Support Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!
Key Responsibilities
- Maintain a SMS response rate of 90 seconds or better
- Remain available for Field Expert calls, emails, and other communications
- Assist with inbound general customer inquiries as needed
- Respond to SMS, email, and voicemails from customers
- When applicable, participate in cross-training within other CC departments
- Assist management with non-recurring tasks as needed
- Occasional customer data entry update tasking
- Provide feedback in order to improve processes when prompted
Shift Schedule: Monday through Friday with rotating Saturdays, 11:30 AM - 8 PM
Requirements & Tech Stack
- Must possess a high school diploma, or equivalent
- Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
- Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets)
- Become an expert at PestRoutes - our CRM
- Excellent communication and interpersonal skills
- Driven and ambitious individual with a strong desire to succeed
About Us
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community. We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. We’re more than just a pest control company!
What We Live By
- Do The Right Thing
- Be Kind
- Be The Solution
- Keep Improving
Company Perks
- 2021 & 2022: Great Places To Work and Top Places to Work
- Awards & Recognition
- Hybrid Work Environment
- Monthly Company Events
- Company Service Projects
- Comprehensive medical coverage that covers many common services at no cost or for a low copay
- Additional options for dental and vision benefits, life and disability coverage and more
- 401K Plan
- Roth IRA
- Long- and Short-term Disability Coverage (Voluntary)
- Paid Time Off