Restaurant Team Member

About the Role

A Potbelly Associate's job is to make customers happy by providing fast, friendly, and efficient service, delivering a quality and consistent product in a clean and inviting environment.

Key Responsibilities

• Demonstrate and reinforce Potbelly’s Behaviors and Values: Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans”.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness, and shop safety.
• Maintain personal hygiene standards, including wearing a clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle waste according to established procedures.
• Make customers happy.
• Engage in friendly conversation with customers.
• Act with a sense of urgency toward all customers.
• Restock food line, chips, and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, use the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
• Operate cash register, handle and balance, and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders over the phone.

Physical Functions

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer, and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Requirements & Tech Stack

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English (verbal and written).
• Must demonstrate leadership behaviors and values that align with Potbelly.