d'Lite Barista

About the Role

The Barista is a part-time team member responsible for superior customer satisfaction through drink accuracy and efficiency, ensuring core values are carried out. They are expected to be a role model for company culture and exhibit the highest standards in guest experience.

Key Responsibilities

• Provide superior customer service through fast, efficient, accurate drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency.
• Clean and maintain the barista station and equipment regularly.
• Possess superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate customers on coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers and guiding them through the menu.
• Complete primary, secondary, and daily duties at a superior level.
• Maintain a calm demeanor during high-volume periods or unusual events.
• Field inside, drive-thru, and phone orders.
• Operate a Point of Sale (POS) system.
• Perform duties of other team members as needed.
• Adhere to proper cash handling procedures.
• Address customer complaints and report to the Shift Leader (SL) and/or General Manager (GM).
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and professional conduct and appearance.
• Adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance.

Requirements & Tech Stack

• 18+ years of age.
• High school graduate.
• Point of Sale (POS) system operation (preference for Aloha POS).
• Ability to learn and maintain knowledge of company products and procedures.
• Availability to work on weekends.
• Reliable transportation.

Qualifications

• Prefer prior customer service experience.
• Prefer prior Barista experience.
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Ability to handle multiple projects simultaneously and efficiently.
• Successful completion of General Team Member Training Certification.
• Successful completion of Barista Training Certification.
• Ability to fluently speak and write in the English language.