Retail Customer Service Associate

About the Role

The Store Consultant consistently delivers a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Take customer orders
• Coordinate activities in the Store
• Provide pricing and product information
• Recommend appropriate FedEx Office products and services
• Operate and maintain a wide variety of equipment
• Move boxes and equipment
• Stock materials
• Manage the production queue and output
• Manage complex projects
• Manage retail supply
• Complete assigned tasks based on priority
• Assist in the training of store team members
• Provide customer expertise in printing, signs and graphics and shipping product lines
• Assemble parcels and prepare goods for shipping
• Set up and operate printing, binding, and other related equipment
• Maintain a safe, clean, and orderly retail Store
• Ensure confidentiality of customer data and careful handling of documents, media, and packages
• Process financial transactions using a Point of Sale (POS) terminal
• Clean, repair, and stock all retail store printing and shipping equipment and supplies
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork
• Perform multiple tasks simultaneously
• Look for opportunities to improve knowledge and skills
• Operate with minimal supervision
• Adhere to all FedEx Office team member and retail store standards
• Other duties as needed or required

Requirements & Tech Stack

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours