Human Capital Product Operations Associate

About the Role

Referment is partnering with a global investment firm to hire a Product Operations Associate for their Human Capital Product Management team. This team focuses on optimizing the technology platforms that support the firm's recruiting and employee support processes. The role involves working across multiple HR systems, balancing operational support with small product projects, and offers a growth path into product management.

Key Responsibilities

• Collaborate with product managers and developers to troubleshoot user issues, coordinate system changes, and provide operational support.
• Administer permissions and manage user access across interconnected human capital systems, applying sound judgment to configurations.
• Take ownership of small-scale product projects, including scoping, requirements gathering, testing, and rollout, with guidance from senior team members.
• Contribute to system configuration work, support larger roadmap initiatives, and engage stakeholders to understand user needs and recommend solutions.
• Conduct data cleanups and audits to maintain data quality and support scalable system design.
• Develop a foundational understanding of the proprietary systems and third-party products within the firm's human capital systems landscape.

Qualifications

• A bachelor's degree or equivalent.
• Demonstrated analytical skills and the ability to think critically about system configurations and troubleshoot user requests.
• Adaptability and learning agility when working with unfamiliar systems and processes.
• Exceptional attention to detail and organizational skills.
• Ability to track work through to completion.
• A proactive approach and genuine interest in both operational and product management work.

Tech Stack & Tools

• Interconnected HR systems
• Proprietary systems
• Third-party products