Wealth Management Client Associate

About the Role

Merrill Wealth Management provides comprehensive wealth management and investment products and services to individuals, companies, and institutions. Our Financial Advisors and Wealth Management Client Associates help clients pursue their envisioned life through personalized advisory teams.

Job Description

This role is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on specific needs. Expectations include serving as the most frequent point of contact within Merrill to address all client service needs.

Key Responsibilities

• Provides excellent client service through educating clients on bank service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
• Assists with ensuring practices align with bank policies and procedures to support operational excellence, protect clients, and manage risk.
• Identifies, deepens, and maintains client relationships by emphasizing bank offerings and promoting the incorporation of banking into daily practices, communicating outputs to the FA.
• Supports day-to-day team activities and needs, including covering roles during absences or increased seasonal needs, while leading with a client-first mindset.

Requirements & Tech Stack

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Salesforce

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Has the ability to learn and adapt to new information and technology platforms.
• Strong computer application skills.
• Demonstrates professional verbal and written communication skills.

Desired Qualifications

• Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66).
• Possesses industry knowledge and an understanding of investment products.
• Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Is comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Is detail-oriented.
• Demonstrates a commitment to continuous learning and professional growth.
• Exhibits sound judgment and discretion when handling sensitive information.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Minimum Education Requirement

• High School Diploma / GED / Secondary School or equivalent.

Other Information

• Shift: 1st shift (United States of America)
• Hours Per Week: 37.5