Associate Claims Adjuster, Workers Compensation

About the Role

Liberty Mutual is seeking an Associate Claims Adjuster for Workers Compensation in the West Region. This role involves comprehensive training to develop skills in claims investigation, liability/compensability decisions, loss evaluation, settlement negotiation, and claims management. The position supports policyholders and customers on mid-sized and/or large commercial accounts.

Reliable attendance and active engagement during training are mandatory. Training requires 1 week onsite in Plano, TX.

This position may be filled as a Workers Compensation Associate Claims Adjuster, Workers Compensation Claims Adjuster I, or Workers Compensation Claims Adjuster II. The salary range reflects pay scales across various locations.

Candidates must reside within 50 miles of Lake Oswego, OR; Boise, ID; Chandler, AZ; Las Vegas, NV; or Rocklin, CA, and are required to work in the office twice a month. California residents are eligible for 100% remote work.

Key Responsibilities

• Investigate new claims by reviewing first reports of loss and supporting materials.
• Determine the best first point of contact to gather information regarding injuries or loss.
• Refer tasks to auxiliary units as necessary and post files accordingly.
• Establish action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
• Manage an inventory of property/casualty and disability claims (e.g., workers' compensation, general liability, commercial automobile, property, group benefits).
• Evaluate compensability/liability and losses.
• Negotiate settlements within prescribed limits.
• Establish accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirm or deny coverage based on investigation facts.
• Advise policyholders on the proper course of action.
• Utilize loss management techniques (e.g., Immediate Contact Plan, L9 check, Disability Management, open-end release, first call settlements) and other resources.
• Update files and provide comprehensive reports as required.

Requirements & Tech Stack

• Effective interpersonal, analytical, and negotiation abilities.
• Ability to provide information clearly, concisely, and with appropriate detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment.
• Success in a customer service/retail environment is preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions.
• Knowledge of legal liability, insurance coverage, and medical terminology is helpful but not mandatory.
• Licensing may be required in some states.

Qualifications

• Bachelor's degree or equivalent experience is normally acquired.