Operations Associate

About the Role

The Operations Associate is a full-time, on-site role based in Kolkata. This role involves supporting daily operational activities, including coordinating internal processes, tracking project and service delivery status, and ensuring smooth cross-functional communication. The Operations Associate will assist in maintaining documentation, preparing reports, and monitoring key operational metrics to support decision-making and continuous improvement. The role includes interacting with internal teams and external stakeholders to resolve issues, enhance service quality, and uphold customer satisfaction standards. The Operations Associate will also contribute to process optimization initiatives and adhere to company policies and compliance requirements.

Key Responsibilities

• Coordinate internal processes.
• Track project and service delivery status.
• Ensure smooth cross-functional communication.
• Assist in maintaining documentation.
• Prepare reports.
• Monitor key operational metrics to support decision-making and continuous improvement.
• Interact with internal teams and external stakeholders to resolve issues.
• Enhance service quality.
• Uphold customer satisfaction standards.
• Contribute to process optimization initiatives.
• Adhere to company policies and compliance requirements.

Qualifications

• Bachelor’s degree in business, operations management, engineering, or a related field, or equivalent practical experience.
• Strong operations skills, with the ability to manage workflows, prioritize tasks, and support process improvement initiatives.
• Effective interpersonal skills to collaborate with cross-functional teams and build positive working relationships.
• Solid analytical skills to interpret data, identify trends, and provide insights for operational decision-making.
• Clear and professional communication skills, both written and verbal, for internal coordination and stakeholder interaction.
• Customer service orientation with the ability to address inquiries, resolve issues, and maintain a high level of client satisfaction.
• Proficiency with office productivity tools (e.g., spreadsheets, documents, presentation software).
• Strong attention to detail.
• Organizational skills.
• Ability to work independently as well as in a team environment.

Familiarity with cloud-based tools is an advantage.