Customer Support Executive
Thrillark
Kochi, Kerala, India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceTroubleshootingExcelCRM
- Work
- On-site in Kochi
- Pay
- Not stated by the employer.
- Skill demand
- Customer service83%CRM21%Excel13%Troubleshooting11%of 149 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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About the Role
We’re looking for a Customer Support Executive who can ensure our guests get timely help, smooth resolutions, and genuinely feel cared for. You’ll be the first point of contact for users booking experiences across multiple cities. If you’re a good communicator, stay calm under pressure, and love making someone’s day better, this role is for you.
Key Responsibilities
- Respond to customer queries through chat, email, and phone—promptly and clearly.
- Assist users with bookings, cancellations, refunds, and troubleshooting.
- Liaise with experience providers and internal teams to resolve guest concerns.
- Keep a record of guest interactions, feedback, and resolutions.
- Maintain a friendly, helpful tone across all communication.
- Spot issues and suggest improvements to streamline the customer experience.
Qualifications
- 0–2 years of experience in customer support, hospitality, or service roles.
- Excellent written and verbal communication skills in English.
- Comfortable using CRM tools, spreadsheets, and multitasking.
- Willing to work rotational shifts (including weekends or holidays when needed).
- Positive attitude, empathy, and willingness to learn and grow.