Retail Associate

Company: Ross Stores, Inc.

Key Responsibilities

• Ensure Customers have a positive shopping experience.
• Make eye contact, smile, and greet all Customers in a courteous and friendly manner.
• Treat fellow Associates with respect.
• Efficiently follow all company best practice standards.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Be engaged in assigned tasks during all working hours and perform a range of functions in all areas of the Store as business needs require.
• Perform additional tasks in specific situations to achieve Customer service and operational goals.
• Understand and practice safe behaviors, maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Correct or report any unsafe conditions or practices to Store Leadership.
• Be friendly and professional at all times.
• Recognize fellow Associates using Company recognition programs.
• Assist Customers by being register-trained, assisting with merchandise, and answering questions politely and knowledgeably.
• Greet all Customers by making eye contact, smiling, and saying "hello" throughout the Store, and saying "thank you" with every register transaction.
• Provide prompt and efficient responses to Customers, responding to Customer Service calls immediately.
• Handle all Customer issues courteously and helpfully, calling Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising all items per company best practice and maintaining merchandise/brand name familiarity within departments.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in work flow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.