Retail Associate

Ross Stores, Inc.

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in assigned tasks during all working hours and may perform a range of functions in all areas of the Store as business needs require. Additional tasks may be requested in specific situations to achieve customer service and operational goals.

Key Responsibilities

• Understands and practices safety behaviors as the number one priority.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Corrects or reports unsafe conditions or practices to Store Leadership.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow associates using Company recognition programs.
• Assists customers with merchandise and answers questions in a polite and knowledgeable manner.
• Greets all customers with eye contact, a smile, and a greeting throughout the store.
• Says "thank you" with every register transaction.
• Provides prompt and efficient responses to customers.
• Responds to Customer Service calls immediately.
• Handles customer issues courteously and helpfully, calling for Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with urgency, merchandising all items per company best practice and monthly presentation guidelines.
• Maintains merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their workflow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PC as required.

Qualifications

• Effectively communicate with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts may need to regularly push, pull, and lift more than 20 pounds.
• Certain assignments may require other qualifications and skills.