Transit System Based Outreach Specialist

About the Role

The Bowery Residents' Committee is seeking an Outreach Specialist for their Transit Homeless Outreach team. This full-time, field-based role focuses on engaging individuals experiencing homelessness in the subway system, building trust, and assisting them in transitioning to housing and stability. This position is ideal for early-career professionals in social work, public health, or human services.

Key Responsibilities

• Conduct compassionate, street-based outreach in transit locations.
• Connect clients to housing, medical, mental health, and substance use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily in high-need areas, including end-of-line stations.
• Collaborate with partner agencies and outreach teams.

Requirements & Tech Stack

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Ability to build trust and work effectively in the field.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.

Qualifications (Preferred)

• Experience in outreach, social services, or behavioral health.
• Interest in working with individuals experiencing homelessness, mental illness, or substance use.
• Bilingual (Spanish, Polish, Russian, Chinese, or Korean).

Working Environment

This is a highly active, field-based role. You must be comfortable:

• Working in transit stations, public spaces, and outdoor environments in all weather.
• Engaging individuals in crisis or with complex behavioral health needs.
• Working closely with individuals who may have limited access to hygiene and personal care.
• Standing, walking, and traveling for extended periods.

Schedule

• Full-time, 37.5 hours/week.
• The specific shift is Thursday-Monday, 10:00 PM - 6:30 AM. Note: The raw text mentions "Day, evening, and overnight shifts available" generally, but the title specifies the exact shift.

What You'll Gain

• Hands-on experience in outreach, assessment, and housing navigation within NYC's homeless services system.
• Training in harm reduction, trauma-informed care, and Housing First.
• Supervision, mentorship, and clear internal growth pathways.
• Tuition assistance and professional development support.
• CPR/First Aid certification provided.

What We Offer

• Medical benefits and paid sick time starting Day One.
• 3+ weeks vacation, 12 holidays, plus personal time.
• 403(b) with employer match.
• Tuition assistance and career advancement opportunities.
• A mission-driven team committed to staff wellbeing.