IT Support

About the Role

We are seeking a detail-oriented IT Support Specialist to support secure data sanitization, storage device management, and basic computer hardware troubleshooting. This role is responsible for ensuring that data is securely erased from storage devices in accordance with company security policies and industry standards.

Key Responsibilities

Data Sanitization & Security

• Perform secure data wiping and sanitization of hard drives and storage devices using industry-standard tools such as DBAN, Blancco, DiskPart, or equivalent software.
• Ensure all data erasure activities comply with company security policies, established procedures, and applicable data protection regulations.
• Verify and document successful data sanitization, maintaining accurate records for compliance and auditing purposes.
• Identify storage devices that cannot be securely wiped and escalate them for appropriate handling or physical destruction.

IT Support & Hardware Maintenance

• Troubleshoot and resolve basic computer hardware and storage-related issues.
• Perform routine system maintenance, including disk cleanup, storage optimization, and basic performance improvements.
• Assist with hard drive installation, replacement, formatting, and configuration.
• Support disk cloning, imaging, and other storage-related technical activities as needed.
• Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related computer components.

Inventory Management & E-Waste Disposal

• Maintain accurate inventory records of storage devices, including serial numbers, asset tags, processing status, and disposal information.
• Track and document all devices undergoing data sanitization, repurposing, recycling, or disposal.
• Coordinate the proper disposal of electronic waste (e-waste) in accordance with company policies and environmental regulations.
• Ensure storage devices are properly labeled, organized, and accounted for throughout their lifecycle.
• Maintain accurate documentation and reports related to asset management and data destruction activities.

Requirements & Tech Stack

• High school diploma or equivalent required.
• Previous hands-on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field.
• Basic understanding of computer hardware, storage devices, and file systems.
• Familiarity with data sanitization tools, secure data wiping procedures, and data security best practices.
• Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization.
• Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes.
• Ability to follow established security procedures and handle sensitive information responsibly.
• Strong attention to detail, organizational skills, and ability to maintain accurate documentation.
• Ability to work independently and efficiently while managing repetitive technical tasks.

Preferred Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience using data wiping and sanitization software such as Blancco, DBAN, DiskPart, or similar tools.
• Familiarity with disk cloning, imaging, and drive diagnostic software.
• Experience with IT asset management, hardware recycling, or e-waste disposal procedures.
• Knowledge of data sanitization standards, including NIST SP 800-88.
• Previous experience in an IT service center, hardware refurbishment facility, or technical support environment.

Compensation

• Pay Range: $18 USD - $19 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: A work culture of learning to help you develop to be the best at what you do.
• Recognition Programs: For all levels of employees.
• Paid Time Off: Minimum of 80 hours/calendar year for full-time.
• Bonuses: Available for employee and client referrals.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.