Associate

About the Role

We are looking for a Collections Analyst to own collections and receivables follow-up across our 1,300+ customers, while supporting dashboard operations and accounts payable within our Fin-Ops team. You will work closely with Finance, Sales, Sales Operations, Product, and Engineering to ensure invoices are collected on time and billing is accurate. The role needs strong attention to detail, comfort with large datasets, and the tact to follow up with customers while keeping relationships intact. This is a hands-on, high-ownership role for someone who enjoys working with numbers, systems, and cross-functional stakeholders.

Key Responsibilities

• Collections & Receivables:
• Follow up on outstanding invoices through reminders, calls, and escalations.
• Maintain AR ageing reports and prioritize overdue accounts.
• Track promises-to-pay, disputes, and short payments.
• Coordinate with Sales and Customer Success to resolve blockers.
• Apply cash and reconcile receipts against open invoices.
• Calculate and collect MAU, email, and WhatsApp usage overages.
• Share collection updates and bad-debt inputs at month-end.
• Dashboard & Account Support:
• Create trial accounts, provision plans and add-ons.
• Close SFDC cases within the 24-hour SLA.
• Test billing modules for new launches.
• Review closed-won contracts to validate billing terms and IACV.
• Accounts Payable Support:
• Process vendor invoices by verifying against POs, coding, and posting.
• Prepare payment runs.
• Manage vendor reconciliations.
• Ensure compliance with approval workflows, tax requirements, and payment terms.
• Assist with accruals and AP ageing reviews.
• Reporting & MIS:
• Publish collections MIS covering AR ageing, DSO, collection efficiency, and overdue trends.
• Prepare monthly C4S, data-usage, and self-serve reports.
• Stakeholder Management:
• Resolve dashboard and billing-related issues in coordination with Product and Engineering.
• Support Sales and Sales Ops with overage and invoice queries.
• Maintain effective, customer-first communication with customers and internal stakeholders.

Requirements & Tech Stack

• Graduate in Commerce, Finance, Accounting, or a related field.
• 0–1 years in collections, AR/AP, billing, or order-to-cash; SaaS experience preferred.
• Open to working in shifts.
• Advanced Excel/Google Sheets (lookups, pivots, large data, reconciliation).
• Working knowledge of AR/AP, ageing analysis, and cash application.
• Ability to extract billing and payment terms from contracts and order forms.
• Strong numerical accuracy and process discipline in deadline-driven work.
• Clear communication, with the tact to follow up with customers and senior stakeholders.
• Strong ownership and attention to detail.

Contract Terms

• Fixed-term employment contract for 6 months from the date of joining.
• Shift-based working will be required.
• Extension or conversion to a permanent role may be considered based on individual performance and business requirements.