Customer Service Executive
Hexaware Technologies
Thane, Navi Mumbai, UlhasnagarFresher1h agovia Naukri
About the Role
Hexaware Technologies is hiring enthusiastic and customer-focused candidates for a Blended Customer Service Process at its Ghansoli, Navi Mumbai location.
Key Responsibilities
- Handle customer queries through voice and non-voice communication channels.
- Provide accurate information and appropriate resolutions to customer queries.
- Maintain professional communication and deliver a positive customer experience.
- Understand customer concerns and ensure timely resolution or escalation.
- Follow process guidelines, quality standards, and performance expectations.
- Maintain accuracy while handling customer information and updating records.
Requirements & Tech Stack
- Graduate freshers OR HSC candidates with a minimum of 6 months of experience.
- Good communication skills are mandatory.
- Willingness to work from the office in Ghansoli, Navi Mumbai.
- Comfortable working 6 days a week with a fixed Sunday off.
- Shift Timings will be assigned from the following:
- 9:00 AM - 5:00 PM
- 10:00 AM - 6:00 PM
- 11:00 AM – 7:00 PM
- 12:00 PM – 8:00 PM
Qualifications
- Graduate Freshers
- HSC candidates with 6+ months of BPO/customer service experience
- Candidates with good communication skills
- Immediate or early joiners
Interview Process
- Telephonic HR Round
- Operations (Ops) Round