Associate

About the Role

The Associate- OTC Process Representative-Contract Management role supports the Opportunity to Cash (OTC) Global Business Services (GBS) value stream, encompassing end-to-end business processes from receiving sales to fulfillment and invoicing. This position will operate within Business Development (Pricing and Contracts or Proposals and Quotes) or Operations (Sales Order Management or Invoicing).

Key Responsibilities

• Create, edit, manage, and validate OTC internal and customer data and system documents with attention to details, accuracy, and timeliness.
• Communicate with team members and internal clients.
• Receive on-the-job training for OTC processes and systems.
• Take an active part in the continuous improvement process.
• Promote and comply with all applicable safety and environmental procedures and regulations.
• Involve in creation, renewal, and amendment of contracts / price agreements in Compass BD / Sales force tool based on requests from the Business Development team.
• Ensure contracts and price agreements are updated, renewed, or amended as per requests.
• Update materials on contracts as per requests from the Business Development team.
• Coordinate with the Business Development team for necessary documents to update contracts/price agreements.
• Ensure timely closure of requests received through Sales Force / functional mailbox.
• Constantly look for ways to enhance and add value to the process.
• Manage service delivery and meet customer requirements as per agreed SLAs.
• Ensure customer satisfaction and process excellence.
• Perform month/quarter-end closures.
• Develop and maintain internal customer relationships.
• Identify opportunities and recommend solutions for process and automation improvements.

Requirements & Tech Stack

• Sales Force
• SAP / S4 (general use)
• Microsoft Office: Excel Spreadsheet, Word, and PowerPoint

Qualifications

• High school diploma or equivalent.
• At least 3 months of experience working in an office environment.
• Graduate (Preferably B. Com).
• Total Years of Experience: 2 – 6 Years.
• Experienced in Contract Management / Order To Cash.
• Hands-on experience on SAP / Sales Force / S4 is an added advantage.
• Adaptable & Flexible.
• Ability to solve problems.
• Attention to details.
• Strong English written and verbal communication skills.
• Effective collaboration with the Country/BD team.

Shift Timing: 5:00 pm IST to 2:00 am IST