Trainee Engineer, NOC
Acumera is now Scale Computing!
Bengaluru, Karnataka, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · B.Tech / B.E. or BCA
- Must know
- TroubleshootingLead generationLinuxWindowsNetwork security
- Nice to have
- Help deskNetworking
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting28%Windows7%Linux5%Lead generation2%of 100 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About the Role
The Trainee/Associate Engineer will oversee daily operation of support desk functions, including taking calls as first-level support, entering reported problems in the ticketing system, solving user problems, escalating open problems, and interacting with customers. This role will also involve participating in preventative maintenance, troubleshooting, configuring, and providing technical support for end-users.
Key Responsibilities
- Provide helpful and professional assistance to customers via phone, email, and tickets.
- Create or update support tickets as required for phone calls.
- Document all calls, actions, and relevant information in ticket notes.
- Handle tickets created by customers via email.
- Proactively follow up on existing tickets within specified time frames.
- Resolve or escalate tickets in a timely manner, within SLA guidelines.
- Interact with other departments and teams, collaborating on tickets or solutions.
- Evaluate customer needs and determine appropriate actions.
- Troubleshoot complex technical issues with customers via phone.
- Understand and follow security and other guidelines for customer accounts.
- Process voicemails, creating or updating support tickets as necessary.
- Write and send customized email responses to customers for specific situations.
- Understand and adhere to Scale Computing policies and procedures.
- Place outbound calls to resolve internally-detected issues.
- Maintain a professional and courteous demeanor at all times, especially when interacting with customers.
Requirements & Tech Stack
Technical Requirements:
- Knowledge of at least some of the following:
- General computer systems: PCs, laptops, mobile devices.
- Current and recent Operating Systems: Windows, Mac OS, Linux.
- Routing Protocols and concepts: Static and Dynamic routing, Distance, Priority, routing table, Default Gateway.
- Switching Protocols and concepts: VLAN, Trunks and link bonding, Spanning Tree and RSTP, MAC Address table, ARP.
- Networking Protocols and concepts: TCP, UDP, DHCP, DNS, VPN, ICMP, TELNET, SSH, FTP, HTTP(s), IPSEC, SSL, etc.
- Network troubleshooting tools such as PING, TRACEROUTE, NSLOOKUP, IPCONFIG, etc.
- OSI Model – Advanced understanding of layers 1-4.
- Subnetting and Supernetting.
- Firewall rules and policies, Access Lists.
- Deep understanding of technical concepts within networking environments as well as security, risk, and compliance.
- Entry-level knowledge of Switches, Routers, Firewalls, and Networking in general is required.
- Must be detail-oriented and able to work well in a team environment.
Qualifications
- Bachelor’s degree (B.E./B.Tech/BCA) in a technical domain such as Computer Science, Telecommunication, Electronics & Communication, Information Technology, or a related field.
- Minimum experience in the networking domain is preferred (0-2 years).
- Experience working in a Helpdesk or Technical Support role is preferred.
- Industry certifications like CompTIA Network+, CCNA, CCNP, JNCIA, Wireshark, etc., are preferred.
Reporting Structure: Reports to Tier 1 Manager - NOC.
Shift Timings: 9:30 PM - 6:30 AM (Night Shift).