Tech Delivery Subject Matter Expert

About The Role

Project Role: Tech Delivery Subject Matter Expert

Key Responsibilities

• Design, configure, and deliver enterprise SAP SuccessFactors Learning solutions by combining strong learning and talent development domain expertise with AI assisted delivery and integration practices.
• Accelerate implementation, improve learner experience and adoption, and embed pre-built AI and automation capabilities into learning workflows.
• Design, configure, and implement SAP SuccessFactors Learning solutions aligned with organizational learning, compliance, and development strategies.
• Translate business, HR, and LD requirements into scalable learning structures, curricula, assignments, and workflows.
• Support full lifecycle activities including enhancements, releases, data migration, testing, and production support.
• Use AI copilots and GenAI tools to accelerate requirements analysis, content structuring, configuration validation, documentation, and testing.
• Apply AI assisted techniques to improve learning recommendations, completion tracking, and operational insights.
• Leverage pre-built AI capabilities within SAP and adjacent platforms (e.g., intelligent recommendations, automation, insights) to enhance learning outcomes.
• Integrate SAP SuccessFactors Learning with other SuccessFactors modules and enterprise systems using standard integration patterns.
• Collaborate with HR, IT, and analytics teams to ensure consistent learner data and reporting foundations.
• Understand AI concepts such as recommendations, automation, and intelligent insights at an applied level.
• Partner with LD, HR, compliance, and business stakeholders to align learning solutions with organizational goals.
• Communicate complex system and learning concepts clearly to non-technical audiences.
• Act as a bridge between functional teams and AI native specialists when advanced AI capabilities are required.
• Ensure compliance with enterprise SDLC, data privacy, security, and responsible AI guidelines.
• Support change management, training, and adoption to maximize learner and administrator engagement.
• Drive continuous improvement using feedback, analytics, and AI enabled accelerators.

Requirements & Tech Stack

• SAP SuccessFactors Learning configuration and delivery expertise.
• Strong understanding of learning management, compliance, and development processes.
• Experience using AI assisted tools or copilots for delivery, analysis, or documentation.
• Ability to align learning solutions with business capability and workforce outcomes.
• Exposure to other SuccessFactors modules (e.g., Employee Central, People Analytics).
• Experience with reporting, learning analytics, or content strategy.
• Familiarity with change management and large scale learning rollouts.
• Working knowledge of automation or intelligent insights in LD contexts.
• No training or fine tuning of AI/ML models.
• No ownership of AI architectures or MLOps pipelines.
• Focus remains on integration, adoption, and productivity uplift, not AI engineering.

Qualifications

• 15 years full time education required.