Intern

About the Role

Intern - Content Moderation (Hindi & Punjabi) at ShareChat.

Key Responsibilities

• Ensure timely performance checks on all domains of POD.
• Focus on the quality and safety of content on the platform and user experience.
• Operationalize quality assurance processes at offshore/inhouse.
• Manage end-to-end operations of the team and for the vertical.
• Connect with Vendors for Calibrations, Training, and quality & Policy Updates.
• Own and resolve user grievances via the CRM tool, ensuring SLA adherence and TAT compliance.

Requirements & Tech Stack

• Written and spoken communication in Hindi & Punjabi and business proficiency in English.
• Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Doc).
• The candidate should be flexible to work in rotational shifts and with rotational week-offs.
• Basic analytical skills to drive decision-making.
• Self-starter; capable of taking initiative and working with minimal direction.
• Ability to understand and develop processes from scratch.
• Essential to have attention to detail and accuracy.
• Critical thinker and problem-solver.
• Ability to multitask, set priorities, and manage time effectively.
• Independently work in a fast-paced environment with tight deadlines.

Qualifications

• 6 months to 1 year of work experience in managing quality processes in a large team.
• Content Moderation experience would be preferable. Freshers can also be considered.