Team Leader

About the Role

• This is a full-time, on-site Team Leader role.
• Location: Greater Ahmedabad Area.
• The role involves overseeing a frontline operations or sales team.

Key Responsibilities

• Ensure daily targets are met.
• Maintain service quality standards.
• Plan and assign work to the team.
• Monitor team performance.
• Provide coaching and feedback.
• Resolve escalated issues from team members or customers.
• Track key metrics.
• Prepare regular reports.
• Collaborate with cross-functional stakeholders to improve processes and outcomes.
• Support hiring, onboarding, and continuous development of team members.
• Foster a positive, inclusive work culture.

Requirements & Tech Stack

• Demonstrated experience leading teams in operations, customer service, or field sales.
• Strong people management capabilities, including performance monitoring, coaching, conflict resolution, and motivating diverse team members.
• Ability to work with data and metrics to drive decisions, analyze team performance, and implement process improvements.
• Excellent communication and interpersonal skills.
• Ability to handle escalations and collaborate effectively with internal and external stakeholders.
• Comfort with technology, digital tools, and mobile applications.
• Proven organizational and time-management skills.
• Ability to prioritize tasks in a fast-paced, target-driven environment.
• Commitment to ethical practices and inclusive leadership.

Qualifications

• Bachelor’s degree in business, management, commerce, or a related field.
• Relevant experience can substitute where appropriate.
• Preference for experience in fintech, financial services, or technology-enabled businesses.
• Familiarity with digital payments or financial products is an advantage.