Group Leader

About the Role

The Group Leader role at Paytm is a full-time, on-site position based in Bhanjanagar. The Group Leader will oversee a team responsible for driving adoption of Paytm’s products and services, supporting local merchants and consumers, and ensuring high-quality customer interactions.

Key Responsibilities

• Planning and monitoring team activities
• Setting performance goals
• Providing coaching and feedback
• Ensuring adherence to operational and compliance standards
• Collaborating with cross-functional teams
• Tracking key metrics
• Preparing regular reports
• Implementing initiatives that enhance productivity and service quality
• Fostering a positive work environment
• Resolving issues promptly
• Representing Paytm’s values in all interactions

Qualifications

• Ability to lead, motivate, and manage teams, including experience in setting goals, monitoring performance, and providing constructive feedback.
• Strong communication and interpersonal skills to interact effectively with team members, merchants, customers, and internal stakeholders.
• Basic understanding of digital payments, financial services, or technology products, with the ability to learn Paytm’s offerings quickly.
• Solid organizational and problem-solving skills, including the capacity to prioritize tasks, manage time, and handle escalations.
• Comfort with data and reporting, including tracking KPIs, preparing summaries, and using digital tools or dashboards for performance monitoring.
• Ability to work on-site in Bhanjanagar and adapt to a dynamic, target-driven environment.
• Previous experience in sales, operations, customer service, or team leadership is preferred.
• Graduate degree in any discipline; a background in business, commerce, or management is an added advantage.