Associate Claim Rep, Auto Damage

About the Role

The Associate Claim Representative, Auto Damage position at Travelers provides comprehensive training in claim handling, customer service, and policy interpretation. This role focuses on developing skills to manage personal and business insurance damage claims for automobiles, heavy equipment, mobile equipment, and property damage. The position involves frequent customer interactions via telephone and written communication.

Program Duration

• This program is typically 9-12 months.
• Upon successful completion, you will be equipped to handle claims independently and progress toward full claims handling responsibility.

Key Responsibilities

• Actively participate in structured training classes covering insurance policies, claim processes, systems, and procedures.
• Assess coverage to determine compensability.
• Investigate claims by gathering information from policyholders, claimants, and witnesses.
• Partner with resources as needed to obtain evidence for proper claim handling.
• Assess claims for potential fraud.
• Establish appropriate claim reserves, determine claim resolution amounts, and issue payments.
• Develop and execute action plans for effective claim resolution.
• Communicate claim status to all parties, including business customers.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts.
• Acquire and maintain relevant Insurance License(s) within three months of starting the job.
• Perform other duties as assigned.

Requirements & Tech Stack

• Microsoft Office (Word, Excel, Outlook)
• Claims management systems (willingness to learn)
• AI and digital transformation tools (demonstrated openness to learning)

Qualifications

• Bachelor's Degree OR High School Diploma or GED and one year of customer service experience.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment and make effective decisions.
• Exceptional customer service skills.
• Attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills (willingness to learn techniques).
• Demonstrated openness to continuous learning.