Junior Client Servicing Executive

About Fountainhead Solutions

Fountainhead Solutions is a New Delhi-based development communications agency, working since 1999. They produce publications, training manuals, toolkits, IEC materials, reports, infographics, and videos for UN agencies, government programs, and non-profit organizations. Their work covers health, nutrition, education, gender, child protection, migration, and related areas.

About the Role

Fountainhead Solutions is looking for a Junior Client Servicing Executive (CSE) to support design projects from client brief to final delivery. This role sits between clients and the design team, ensuring briefs and feedback are clearly understood, accurately passed on, and acted upon in time. The role reports to the Team Lead (Design) and will involve supporting colleagues managing other projects as needed. Over time, responsibilities may expand to managing smaller projects independently.

• Location: Hybrid (mostly work from home, with visits to the Naraina, New Delhi office as needed)
• Type: Full-time

Key Responsibilities

• Client Briefs and Feedback
• Join client calls and meetings to take briefs, ensuring understanding of client needs, audience, and deadlines.
• Read and organize client feedback, flagging unclear or contradictory comments for client clarification.
• Draft routine client emails for file sharing, timeline confirmation, and follow-ups.
• Coordination with the Design Team
• Brief in-house and freelance designers/illustrators clearly with required content, visual references, brand guidelines, and deadlines.
• Track timelines and file versions to ensure correct versions are sent to clients.
• Check revised files against client feedback before sending to the client.
• Maintain up-to-date project folders, trackers, and records.
• Creative and Design Input
• Suggest visual asset opportunities (e.g., infographics, call-out boxes, icons) based on content.
• Provide input on layout, readability, visual hierarchy, and brand guideline adherence.
• Meeting Documentation
• Take notes during internal and client meetings.
• Prepare and circulate minutes with decisions, action points, owners, and deadlines.
• Writing and Checking
• Undertake light copywriting for headlines, captions, short descriptions, and social media posts.
• Perform basic proofreading of design files for spelling, consistency, and text matching against approved content.

Qualifications and Experience

• A bachelor's or master's degree in the social sciences or humanities. A degree in English Literature is preferred.
• 0–2 years of work experience in a communications, design, advertising, publishing, or development sector organization. Relevant internships count.

Skills and Qualities

• Strong written and spoken English, with a good eye for grammar, tone, and consistency.
• Well-organized, able to track multiple projects, deadlines, and file versions.
• An eye for design and the ability to articulate design critiques.
• Clear and polite communication with clients and colleagues.
• Careful attention to detail and awareness of social/cultural sensitivities.
• Comfortable with MS Office or Google Workspace.
• Proficiency in reviewing and commenting on PDFs.
• Ability to quickly learn work apps/spaces such as Zoom, Teams, Slack.
• Willing to learn, ask questions, and take feedback.

Good to Have

• Interest in or exposure to development sector issues (e.g., health, nutrition, education, gender).
• Basic familiarity with design tools like Adobe InDesign, Illustrator, or Canva.
• Familiarity with the brand guidelines of UN agencies or other large organizations.
• Working knowledge of Hindi or another Indian language.