Business Advisory New Associate-Voice
Accenture Solutions Pvt Ltd
Navi MumbaiFresher3d agovia Naukri
Designation: Business Advisory New Associate
About the Role
- Skill required: Next Generation Customer Operations - Customer Service Technology
- We are looking for talented individuals to shape and contribute to the success of our new Engagement Centre.
Key Responsibilities
- Assist consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries, and general questions or concerns regarding our products to the trade and marketing team.
- Handle support/service escalations to/from clients.
- Transfer calls to the Tier 2 department.
- Track and report system issues as needed.
- Stay current with system information, changes, and updates.
- Comply with service level agreements.
- Support and help on process documentation.
- Comply with the assigned schedule to cover the hours of operation.
- Comply with the account KPIs.
- Support with any other new process at the time the client requires it, if it has been officially included in our range of services.
Requirements & Tech Stack
- The position will cover multimedia/multichannel support, including customer service, customer contact and technical support, or trade marketing activities.
Qualifications
- Any Graduation
- Inbound and Outbound customer service experience
- Experience working under pressure