Human Services Job Link Intern

About the Role

The County of Sonoma Human Services Department is seeking energetic individuals currently enrolled in a workforce development program to assist their Employment and Training Job Link Program.

Key Responsibilities

• Creating, updating, and closing client case files (physical and/or electronic).
• Creating and managing appointment spreadsheets.
• Managing Job Link emails and interpretation requests.
• Processing invoices and reimbursements.
• Contacting clients quarterly for data collection purposes.
• Entering data in program databases.
• Answering phones and providing exceptional customer service.
• Assisting Job Link staff with projects and client orientations.
• Scheduling/attending meetings and taking notes.
• Performing other duties as assigned.
• Participating in structured on-the-job training assignments.
• Learning about the function and services of the Job Link program.
• Developing skills in Microsoft Office Suite, data collection, and data entry.
• Improving customer service, time management, and organization skills.
• Enhancing verbal and written communication skills.
• Practicing teamwork, leadership, and professionalism.

Requirements & Tech Stack

• Current enrollment as a participant in a formal workforce development program (e.g., Conservation Corps North Bay, Petaluma People Services Center, Goodwill Industries of the Redwood Empire).
• Possession of a valid driver's license at the appropriate level, including necessary endorsements as required by the State of California, may be required depending upon assignment.
• Microsoft Office Suite
• Data collection and data entry
• Customer service
• Time management
• Organization skills
• Verbal and written communication skills
• Teamwork
• Leadership
• Professionalism

Qualifications

• Education: Current enrollment as a participant in a formal workforce development program.
• Experience: None required.
• Knowledge of: basic customer service skills; general goals and purposes of county and departmental programs, services, and operations; and basic occupational hazards and standard safety practices.
• Ability to: understand and follow oral and written instructions; work under supervision; learn and perform assigned tasks and routines; establish and maintain harmonious work relationships with co-workers and the general public; work in an efficient and safe manner.

Employment Notes

• Interns are not in the classified civil service and do not have property rights to permanently allocated positions.
• Interns do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation and sick leave; participation in the County retirement program; or eligibility to take promotional examinations.
• Paid interns may qualify for a County contribution toward medical coverage after meeting eligibility requirements (generally worked 11 consecutive pay periods with a minimum of 440 hours and are scheduled at least 40 hours per pay period). Dependent coverage may also be available at the employee's cost.
• Interns may not work in excess of 1,560 hours in a twelve-month period.
• A background investigation is required prior to employment.
• Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position.

Application Process

• Applications and supplemental questionnaires will be reviewed to ensure candidates meet minimum requirements.
• Candidates meeting requirements will be referred to the department for further consideration.
• Selected candidates must show proof of current enrollment in a workforce development program.
• Supplemental Questionnaire must be completed.
• Applications are accepted online at www.yourpath2sonomacounty.org.
• Paper applications may be submitted by person, fax (707-565-3770), email, or mail.
• All applications and appropriate supplemental information must be received by the date and time specified.
• Continuous recruitments may close without notice once a sufficient number of qualified applications have been received.