Inventory Specialist

Key Responsibilities

• Execute, monitor, and train inventory best practices and standard operating procedures for the entire store, front end, and pharmacy.
• Support pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns.
• Champion On-Shelf Availability (OSA) and manage all in-store inventory processes: receiving, counting, pricing, returns.
• Validate and ensure accuracy of planograms.
• Review and coordinate the proper use of reports and system applications impacting front end and pharmacy on-hand balances and pricing accuracy.
• Execute and maintain asset protection techniques for front end and pharmacy.
• File claims for warehouse and vendor overages, shortages, order errors, or damaged goods, including prescription drugs.
• In designated stores, open and close the store in the absence of management, including system start-ups, cash handling, and cashier responsibilities.
• Engage customers by greeting them and offering assistance.
• When serving as leader on duty, resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
• Scan in all deliveries while the vendor is present, focusing on One Box receiving.
• Verify all pharmacy shipments are posted for products physically received.
• Complete or verify postings of all pharmacy warehouse orders, ABC prescription and OTC orders, secondary vendor orders, flu and dropship orders, performing tote audits and reporting shortages or damaged product.
• Complete the On-Shelf Availability (OSA) end-to-end process, including disposals, call-ins, vendor returns before expiration, and scan outs/returns for subscribed departments.
• Complete pharmacy inventory activities, including pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, excess inventory returns, and interstore pharmacy transfers.
• Verify posting of all pharmacy/prescription claims.
• Execute all pricing activities, including price changes, markdowns, and markdown deletes.
• Manage basic department pricing, including daily price changes, accurate pricing with correct signage, and regulatory pricing tasks.
• Support front end and pharmacy ordering of expense items.
• Monitor pharmacy manual orders to identify excess orders.
• Maintain consigned inventory and order as required.
• Ensure designated pull & quarantine item on-hands are updated and placed in the designated holding area.
• Maintain accurate inventory counts and on-hand quantities for basic departments, stockroom, and overstock locations.
• Maintain accurate inventory counts and on-hand quantities in the pharmacy and complete pharmacy smart counts.
• Ensure the store maintains inventory compliance with state and local laws for regulated products.
• Assist in the maintenance of inventory records, including receiving and posting of all products.
• Organize files and retain invoices/receipts/return authorizations necessary for all inventory activities.
• Prepare for and support physical inventory day activities, including preparing sales floor, stockroom, and pharmacy, and auditing the third-party team.
• Support keeping counters and shelves clean and well merchandised.
• Assist and coach the store team on all package delivery activities, including scanning, inventory functions, and package returns.
• Support execution of the Pickup Program.
• When serving as leader on duty, register all related sales on the assigned point-of-sale system (POS).
• Complete product returns, order voids, customer refunds, cash drops to safe, and provide change.
• Comply with all company policies and procedures.
• Attend company-based trainings and complete all e-learning modules.
• Obtain and maintain a valid pharmacy license/certification as required by the state.
• Serve as a liaison between management and non-management team members by coaching and developing capabilities with inventory systems.
• When serving as leader on duty, communicate assigned tasks to team members and report issues to management.

Requirements & Tech Stack

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Demonstrated attention to detail.
• Ability to multi-task and manage execution.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Knowledgeable of all store systems and equipment.

Qualifications

• Six months of prior work experience with Walgreens (internal candidates).
• One year of prior retail work experience (external candidates).
• Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
• Prefer to have prior work experience with Walgreens, with an evaluation on file.