Consultant

About the Role

The Global Business Services (GBS) team at Deloitte acts as a trusted advisor to executives leading captive and outsourced operations. The team focuses on modernizing Finance, Human Resources, Technology, Procurement, and other enterprise functions through operating model design, governance, process transformation, and technology-enabled solutions. GBS organizations are evolving into enterprise hubs for AI-enabled decision-making, resilience, and growth.

Key Responsibilities

As a Consultant in Global Business Services, you will support strategic transformation initiatives aimed at improving operating model effectiveness, service delivery, and functional performance. Your responsibilities include:

• Supporting client engagements focused on Global Business Services, shared services, outsourcing, and enterprise operating model transformation.
• Analyzing current-state operations, governance structures, service delivery models, and functional processes across Finance and other enterprise functions.
• Supporting the design of future-state operating models and processes incorporating ERP, workflow, automation, analytics, and artificial intelligence-enabled capabilities.
• Researching and evaluating use cases for generative AI, agentic AI, intelligent automation, and predictive analytics relevant to GBS service delivery.
• Assisting in documenting hybrid human-AI workflows, identifying optimal task allocation between people, automation, and AI agents.
• Supporting the development of AI and automation roadmaps for clients to transition from point-solution pilots to scalable, embedded capabilities.
• Contributing to governance considerations for the responsible use of AI and automation in shared services environments.
• Developing client deliverables, including meeting materials, workplans, status reports, business cases, storyboards, and presentations for workshops and executive discussions.
• Supporting project management, stakeholder coordination, change adoption, communications, and training activities.
• Contributing to proposal development, pursuit activities, knowledge sharing, and practice development.
• Collaborating with Deloitte teams across the US, US India, and global member firms.

Requirements & Tech Stack

Skills

• Ability to work independently and collaboratively within a team.
• Effective written and verbal communication skills.
• Ability to analyze information and articulate complex ideas clearly.
• Meticulous attention to detail and commitment to work product quality.
• Proficiency in building and sustaining professional relationships.
• Capability to support projects or workstreams.
• Skill in managing and prioritizing multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines and provide clear guidance.
• Curiosity for emerging technologies and their application to GBS operations.
• Willingness to learn and apply AI-enabled tools, methods, and ways of working.

Technology & Tools

• Experience creating client deliverables using Microsoft PowerPoint.
• Experience performing analysis using Microsoft Excel.
• Experience with one or more of the following: Tableau, Power BI, ServiceNow, Salesforce, HighRadius, BlackLine, Basware, workflow tools, automation tools, or artificial intelligence-enabled solutions.
• Exposure to generative AI, agentic AI, intelligent automation, predictive analytics, or AI-enabled workflows.

Qualifications

• 2+ years of consulting and/or industry experience in Global Business Services, shared services, outsourcing, Finance Transformation, or business operations.
• Bachelor's degree from an accredited university in business, Finance, Accounting, Engineering, Information Systems, or a related discipline.
• Experience supporting operating model design, governance, process improvement, or business transformation initiatives.
• Ability to travel 50%, on average, based on work demands and client/industry requirements.
• Must be legally authorized to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience with shared services, outsourcing, or captive operating models.
• Experience supporting Finance, Procurement, Human Resources, Technology, or other enterprise service delivery functions.
• Experience with Lean, Six Sigma, process mining, or continuous improvement methods.
• Experience supporting change management activities, including communications, training, or stakeholder engagement.
• Experience developing governance structures, service delivery models, key performance indicators, or service-level agreements.
• Exposure to agentic AI platforms, orchestration tools, AI governance, or responsible AI concepts.
• Exposure to GBS or Global Capability Center AI-maturity assessments, adoption strategies, or transformation roadmaps.
• Master of Business Administration, Master of Science, or certification in project management, Lean Six Sigma, or Prosci.