Associate, GMS Tax Technology Business Analyst

Key Responsibilities

• Participate in interviewing clients to understand their business needs to create clear, concise, and complete business and functional requirements.
• Organize information based on documentation analysis and interviews with clients, including a thorough understanding of how to interpret customer business needs, as well as translate them into software and operational requirements.
• Prepare documentation, presentations, charts, tables, and diagrams.
• Conduct reviews for project scope, business justification, and requirements deliverables including use cases, prototypes, and business rules.
• Create project management artifacts such as status reports, project plans, project timelines and financial reporting.
• Create client specific solutions leveraging workflow tools and JSON configuration in our technology platform.
• Review test plans and scenarios to help ensure an accurate, effective product and validate output/solutions, identifying and documenting system deficiencies.
• Document and track the status of client inquiries, enhancement requests, estimates, and change requests.
• Review defects to confirm severity and clarify issues based on priority and details of business requirements.
• Deliver and manage projects to time and cost.
• Exhibit personal accountability to prioritize work to meet milestones and complete deliverables throughout project lifecycle.
• Support a senior project manager in the day-to-day interactions with clients, senior management, project staff and stakeholders to facilitate system implementation and support the maintenance of our tools.

Requirements & Tech Stack

• Minimum one year of recent experience in project management.
• Drive to problem solve.
• Eager to build their technology skillset.
• Demonstrated high-level capability in multi-tasking and time management.
• Well organized.
• Basic development skills preferred.
• Ability to collaborate in a virtual team environment.
• Excellent written and verbal communications skills.
• Strong quantitative and analytic skills.

Qualifications

• Bachelor's degree from an accredited college/university.
• Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) certification is preferred.
• International experience preferred.