Field Engineer

Position Summary

The Field Engineer will provide engineering support to the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites within a specific territory, with a base at the sales office in the NY area. The position combines field and office work, including extensive formalized training under a mentor to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles
• Handling complex troubleshooting issues
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
• A combination of field work on job sites and data analysis and remote troubleshooting using building management systems (travel required)
• Product Support: Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• On-site presence for construction trade coordination meetings and start-ups to ensure a good outcome.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 years of experience
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• If not already completed, expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment.
• MUST BE A “GO GETTER”!
• Must be able to travel for training.

Qualifications

• Based at our sales office in the NY area.
• Travel to job sites throughout a specific territory is required.
• Ability to work extensively in the field and in the office.
• Strong understanding of CaptiveAire products, troubleshooting, and application engineering processes will be developed through training.
• Experience with CASLink remote monitoring system and building management systems is beneficial.