Site Reliability Engineer I

Key Responsibilities

• Monitor applications, infrastructure, cloud platforms, and customer-facing services for availability, performance, and reliability.
• Analyze, acknowledge, prioritize, and triage alerts and events, performing initial troubleshooting and escalation as required.
• Provide L1 production support and participate in incident and major incident response.
• Support monitoring and observability using tools such as AppDynamics, Dynatrace, Datadog, Splunk, Azure Monitor, Google Cloud Operations, and ServiceNow Event Management.
• Perform routine infrastructure maintenance and server patching across Azure, GCP, AWS, VMware, Windows, and Linux environments.
• Manage SSL/TLS certificates, including monitoring, renewal, installation, validation, and expiration prevention.
• Execute and validate application deployments following established change and release processes.
• Support Operational Readiness Reviews by validating monitoring, alerting, runbooks, escalation paths, and support procedures.
• Identify recurring incidents, monitoring gaps, and operational risks and contribute to service improvements.
• Support automation of repetitive operational tasks using PowerShell, Python, Bash, or APIs.
• Maintain runbooks, knowledge articles, incident records, and operational documentation.
• Follow established incident, problem, change, and event management processes.

Requirements & Tech Stack

• Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience.
• 0-2 years of experience in Event Management, Production Support, SRE, NOC/Command Center, DevOps, or Infrastructure Operations.
• Working knowledge of Azure, GCP, and/or AWS.
• Understanding of monitoring, incident management, server administration, networking, SSL/TLS certificates, and deployment processes.
• Familiarity with Windows and/or Linux environments.
• Strong troubleshooting, problem-solving, communication, and collaboration skills.
• Ability to work effectively in a 24x7 shift-based support environment.

Preferred Qualifications

• Experience with enterprise monitoring/observability and ITSM tools.
• Basic scripting knowledge in PowerShell, Python, or Bash.
• Exposure to CI/CD and automation.
• Understanding of SRE concepts including SLI/SLO/SLA, MTTD, MTTR, availability, and resiliency.
• Azure, GCP, or AWS certification is a plus.

Key Competencies

• Event and incident management
• Technical troubleshooting
• Operational discipline and attention to detail
• Customer focus and ownership
• Communication and collaboration
• Prioritization and decision-making under pressure
• Continuous improvement mindset