International Chat Support

Job Title: International Chat Process Executive

Company: IntouchCX

Location: Hyderabad

Employment Type: Full-time

Work Mode: Work from Office

Shift: Rotational shifts / Night shifts

Key Responsibilities

• Handle customer queries through international chat support.
• Provide accurate information and resolve customer issues promptly.
• Maintain professional and courteous communication with customers.
• Follow company policies, processes, and quality standards.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.

Requirements & Tech Stack

• Excellent written and verbal communication skills in English.
• Good typing speed and accuracy.
• Strong customer-service and problem-solving skills.
• Basic computer and internet knowledge.
• Willingness to work rotational/night shifts.

Qualifications

• Fresher and experienced candidates are eligible (though the stated experience requirement is 1-3 years).