Integrated Eligibility Business Analyst

About the Role

The Integrated Eligibility Business Analyst supports the planning, analysis, testing, and implementation of technology and business transformation solutions for Deloitte's Government and Public Services practice. This role involves close collaboration with clients, project teams, and technology stakeholders to gather requirements, analyze business needs, improve processes, and support successful project delivery. The ideal candidate possesses foundational business analysis experience, strong analytical and communication skills, and the ability to support initiatives throughout the project lifecycle.

Key Responsibilities

• Support analysis and documentation of eligibility policies, business rules, and operational processes for public sector health and human services programs, including Medicaid, SNAP, TANF, and related benefit programs.
• Collaborate with eligibility workers, policy staff, and program stakeholders to translate legislation, policy guidance, and operational requirements into system requirements and business processes.
• Support eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations within integrated eligibility environments.
• Assist with development and execution of user acceptance testing (UAT), scenario-based testing, and validation of eligibility outcomes against policy requirements.
• Analyze defects, operational issues, and enhancement requests to identify business impacts and support resolution planning.

Requirements & Tech Stack

• Ability to work independently and collaboratively in a team-oriented environment.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships with clients and team members.
• Ability to facilitate discussions and gather information from diverse stakeholder groups.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Strong organizational and time-management skills.
• Ability to lead project tasks or workstreams with limited supervision.
• Ability to mentor and provide guidance to junior team members.
• Ability to meet deadlines while balancing competing priorities.
• Experience supporting Software Development Lifecycle (SDLC) activities including requirements management, design reviews, testing, defect triage, and implementation readiness.
• Experience using Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Visio, or comparable business analysis tools.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science, or a related field.
• 2+ years of professional experience supporting business analysis, system implementation, technology modernization, or business process improvement initiatives.
• 2+ years of experience gathering, documenting, and validating business requirements, user stories, business processes, workflows, and functional specifications.
• Experience supporting Integrated Eligibility and Enrollment (IE&E) systems within Medicaid, SNAP, TANF, CHIP, Child Care, or other public assistance programs.
• Experience interpreting federal or state eligibility policy and translating policy requirements into business rules, workflows, and system requirements.
• Experience supporting eligibility determination, benefits issuance, case maintenance, renewals, notices, or enrollment functions.
• Experience developing test scenarios, expected results, and UAT materials for complex eligibility and enrollment programs.
• Experience working directly with eligibility workers, policy teams, and state agency stakeholders.
• Familiarity with CMS, HHS, Medicaid, SNAP, TANF, or other human services policy environments.
• Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve.