Medical Assistant, Ortho Surgery Spine

About the Role

The Certified Medical Assistant provides comprehensive care to patients during office visits, focusing on patient-centered care. This includes managing patient intake, handling test results, screenings, labs, medication administration, and closing care gaps, all while delivering excellent customer service.

Key Responsibilities

• Accurately prepare and perform point-of-care testing (e.g., urine dipstick, blood glucose).
• Perform clinical intake, including vital signs, medical history, surgical history, social history, and verification of current medications.
• Prepare and administer medications following the “6 Rights” of Medication Administration, including documentation and coding. Controlled substances, insulin, and allergy doses require verification by an LPN, RN, or Licensed Practitioner.
• Assist in stocking and ordering supplies, maintaining equipment, and coordinating medical supply ordering with the site manager.
• Prepare patients for examination and ensure pre-work, including notes, diagnostic test results, and imaging, is available for the provider.
• Prepare and perform point-of-care testing and/or specimen collection as directed.
• Track and communicate lab and diagnostic study results to patients via phone calls, portal messages, or EMR buckets.
• Communicate abnormal findings from labs, imaging, or specialty offices to Licensed Practitioners and complete accurate documentation.
• Follow safety processes and policies, including infection prevention, maintaining a clean environment and equipment.
• Complete and document adverse events, infection control, and quality control measures.
• Comply with office policies, OSHA Standards, and HIPAA Privacy Regulations.
• Deliver excellent customer service to patients, families, and other care providers.
• Maintain patient flow and discuss patient flow with the Licensed Practitioner based on urgency and daily patient load.
• Occasionally provide coverage in other areas of the Hospital Division or office, including patient registration, payment collections, patient checkout, and appointment scheduling.
• Answer internal and external customer phone calls and direct messages.
• Ensure all documentation is complete and documented in the Electronic Medical Record (EMR).
• Act as a liaison between support services and other clinical divisions.
• Provide customer follow-up and education to encourage participation in care, respecting their needs and adjusting communication to meet customer needs, expectations, age, culture, and individual differences.

Requirements & Tech Stack

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Electronic Medical Record (EMR) systems
• OSHA Standards
• HIPAA Privacy Regulations

Qualifications

• High School Diploma or equivalent.
• Technical Diploma in Medical Assisting.
• Ability to pass colorblind testing for point-of-care tests requiring color change.
• Strong customer service skills, including knowledge of recovery techniques.
• Knowledge of Medical Terminology.
• Ability to assist more than one provider simultaneously.

Certifications & Licensure

• American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained.
• No other licensure required.

Experience

• No prior work experience required.
• Preferred: One (1) year of experience working as a Medical Assistant.
• Work Experience in Lieu of Education: Six (6) months or more in related clinical experience in lieu of Technical Diploma.

Physical Requirements

• Physically agile: may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
• May occasionally lift or move objects up to 50 pounds.
• May require moving in various positions in tight and confined spaces, including reaching out and above shoulders or overhead.
• May lift, turn, pull, push, or ambulate people and/or equipment up to 90% of the assigned shift.
• May be exposed to varied environmental conditions and noise levels.
• May work with biohazards (blood/body fluids) and airborne particles following OSHA and CDC guidelines.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination.
• Workspace may vary from open to confined.
• May require travel to various facilities and use of personal vehicle.