Business Analyst, AI Internship

About the Role

We are looking for a motivated and analytical Business Analyst - AI Intern to join our Customer Success team. This internship is ideal for candidates who have strong business acumen, communication, analytical, organizational, and problem-solving skills and are interested in working with clients and cross-functional teams. The intern will gain hands-on exposure to business analysis, client management, requirement gathering, documentation, reporting, process improvement, and AI-powered productivity. You will work closely with clients and internal teams to understand requirements, track deliverables, coordinate follow-ups, and support the successful execution of client requirements.

Key Responsibilities

• Assist in understanding and documenting client requirements and business needs.
• Participate in client meetings and maintain professional communication.
• Track requirements, tasks, deliverables, timelines, and action items.
• Coordinate with internal teams to ensure timely completion of requirements.
• Follow up on open tasks and issues until closure.
• Maintain accurate records of client interactions, requirements, and updates.
• Prepare meeting minutes, trackers, presentations, reports, and business documentation.
• Assist in preparing BRDs, FRDs, UAT reports, requirement documents, and process documentation.
• Identify business gaps, challenges, and potential issues and assist in finding solutions.
• Understand existing business processes and identify opportunities for improvement.
• Support the Customer Success team in maintaining strong client relationships.
• Collaborate with cross-functional teams for smooth execution of client activities.
• Manage multiple tasks and priorities in a fast-paced environment.
• Use AI tools to improve research, documentation, analysis, reporting, communication, and productivity.
• Explore emerging AI tools and identify practical ways to improve business processes.

AI Tools & Digital Skills

Familiarity with tools such as: ChatGPT | Gemini | Claude | Microsoft Copilot | Other AI Platforms

You will be encouraged to use AI for:

• Research and information gathering
• Documentation and report preparation
• Data analysis and business insights
• Creating presentations and business content
• Improving communication and workflows
• Exploring new AI tools and technologies
• Identifying opportunities for AI-driven process improvement

Prior experience with AI tools is not mandatory. Curiosity, willingness to experiment, and eagerness to learn are highly valued.

Qualifications

• Bachelor's degree or equivalent.
• Final-year students and recent graduates are encouraged to apply.
• Candidates interested in Business Analysis, Customer Success, Consulting, Client Management, or AI & Business Transformation are preferred.

Essential Skills

• Strong business acumen and analytical thinking.
• Understanding of business requirements and processes.
• Excellent verbal and written communication.
• Strong client communication and interpersonal skills.
• Good coordination and follow-up skills.
• Strong organizational and time-management abilities.
• Attention to detail.
• Structured problem-solving approach.
• Ability to manage multiple tasks and priorities.
• Proactive and ownership-driven mindset.
• Willingness to learn and work with AI tools.