International Customer Experience Executive
Spes Staffing Solutions
Pune0–5 yrs47m agovia Naukri
Posted 14 Nov 2026, 17:24 IST
This job at a glance
- Who can apply
- Freshers and up to 5 years · Any graduate
- Must know
- Recruiting
- Nice to have
- Customer service
- Work
- On-site in Pune · internship
- Posted by
- A staffing agency, for its client
- Pay
- ₹3.5–6.5 LPA
- Skill demand
- Customer service62%Recruiting1%of 82 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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About the Role
- Designation: International Customer Experience Executive
- Process: UK & US International Process
- Process Type: Voice & Chat (Blended)
- Industry: International BPO / Customer Service
- Job Location: Pune
- Work Mode: Work From Office
- Openings: 500
- Working Days: 5 Days a Week
- Weekly Offs: 2 Rotational Week Offs
- Shift Timings: Rotational Shifts
- Transportation: Both-Way Cab Facility
- Joining: Immediate Joiners Preferred
Salary & Benefits
- For Freshers: Salary Package: Up to 4 LPA
- For Experienced Candidates: Salary Package: Up to 6.7 LPA
- Additional Benefits:
- Performance-Based Incentives
- Both-Way Cab Facility
- 5 Days Working
- 2 Rotational Week Offs
- International Process Exposure
- Excellent Career Growth Opportunities
Eligibility Criteria
- Freshers:
- Undergraduate / Graduate candidates from any stream.
- Excellent English verbal and written communication skills.
- Confident personality with a positive attitude.
- Good listening, analytical and problem-solving abilities.
- Willingness to work in rotational shifts.
- Strong interest in building a career in customer service.
- Experienced Candidates:
- Minimum 6 months of International Voice Process experience is mandatory.
- Previous International BPO / Customer Support experience preferred.
- Excellent English communication and customer-handling skills.
- Experience in handling customer queries, complaints and escalations.
Key Skills Required
- International Voice & Chat Support
- Excellent English Communication
- Customer Service & Customer Relationship Management
- Active Listening & Empathy
- Query and Complaint Resolution
- Problem-Solving & Decision-Making
- Multitasking and Time Management
- Customer Satisfaction and Retention
- Professional Email / Chat Etiquette
- Quality Standards and KPI Management
Roles & Responsibilities
- Handle inbound customer interactions from UK and US customers through voice and chat channels.
- Understand customer requirements and provide accurate and effective solutions.
- Resolve customer queries, complaints and service-related concerns professionally.
- Deliver excellent customer experience while maintaining service quality.
- Maintain accurate records of customer interactions and transactions.
- Follow defined process guidelines, compliance requirements and quality standards.
- Handle customer escalations and coordinate with relevant departments whenever necessary.
- Achieve assigned performance targets and operational KPIs.
- Maintain professional communication and build positive customer relationships.
Contact Information
- Recruitment Partner: Spes Manning Solutions
- Contact HR: Prajakta
- Call / WhatsApp: 8530921444
- Email: [email protected]