Patient Service Representative
Northwestern Medicine
Chicago, IL0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Customer serviceMedical terminology
- Work
- On-site in Chicago
- Pay
- Not stated by the employer.
- Skill demand
- Customer service77%Medical terminology12%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
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About the Role
The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine and adheres to the organization’s Code of Ethics and Corporate Compliance Program. This role supports the service area by checking patients in and out of appointments and consistently demonstrates exemplary customer service when assisting patients and guests.
Key Responsibilities
- Communicates with patients and guests, including greeting them upon arrival, confirming identity, and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments, past due balances, and point-of-service payments.
- Posts payments, processes billing information, and performs “end-of-day” cash drawer closing.
- Keeps the waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
- May perform other duties as assigned.
Requirements & Tech Stack
- High school diploma or GED equivalent.
- Zero (0) to two (2) years’ experience in a customer service position.
Qualifications
Preferred:
- Bachelor’s degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.