Technical Support Intern

About the Role

The Technical Support Intern is the first point of contact for questions from candidates, partners, and visitors. You will triage questions, answer those within your knowledge, and route technical ones to the right engineer, maintaining clear records of what was asked and answered. You will also keep the support knowledge base accurate.

Key Responsibilities

• Respond to emails sent to the support and careers addresses in a timely way.
• Triage requests and route technical questions to the correct engineer.
• Help candidates with account, CV upload, and application tracking issues.
• Maintain FAQs and support articles based on real questions.
• Log issues and spot repeating problems for the engineering team.
• Prepare short training notes for new team members.

Requirements & Tech Stack

• Clear written communication (Strong)
• Basic computer and web troubleshooting (Working knowledge)
• Understanding of the web account flow (Foundational)
• Organised record-keeping (Working knowledge)
• Patience and professionalism (Strong)

Tools you will use:

• Email
• Spreadsheets or ticket trackers
• Knowledge-base tools
• Web browsers and developer basics

Nice to have

• Familiarity with ticketing tools.
• Basic technical background in electronics or IT.
• Experience in a customer-facing role.

What you will learn

• Structured triage and escalation.
• How a hiring portal and recruitment flow work.
• Writing support articles that reduce repeat questions.

Your First 90 Days

• First 30 days: Shadow responses and learn the FAQ; answer simple questions with review.
• Days 31 to 60: Handle routine requests independently and log every case.
• Days 61 to 90: Improve three support articles using patterns you found.

Who fits

You are calm under pressure and genuinely like helping someone get unstuck.