Quality Associate
Amazon
HyderabadFresher2h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- Stakeholder managementOperationsAuditingMicrosoft OfficeSQL
- Work
- On-site in Hyderabad
- Pay
- ₹2–3 LPA
- Skill demand
- Auditing45%Operations21%Stakeholder management17%Microsoft Office10%of 100 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
The Last Mile Analytics & Quality Team is seeking a Quality Associate to provide first-line support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities within the Transportation process and optimization. This role offers the opportunity to address high-impact production issues, requiring coordination among multiple stakeholders and operations groups, providing a broad business perspective. Success in this role demands quick learning and the ability to manage overlapping tasks.
Key Responsibilities
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions using internal tools and systems.
- Investigate images/videos and provide recommended actions in accordance with SOPs.
- Listen to customer calls, transcribing text from calls, and emails to resolve issues.
- Identify emerging patterns from audits and contribute to process/program improvements.
- Provide timely responses to stakeholders on related tasks as per SOP and SLA.
- Systematically escalate problems to relevant owners/teams according to pre-determined processes.
- Maintain records of day-to-day work by updating trackers or workflow tools.
- Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
- Understand performance metrics and leverage them to drive business goals.
- Work collaboratively and contribute to the growth of the team/program.
- Develop a global perspective and understand the nuances of various geographies where Amazon operates.
- Be flexible to work on multiple programs as per business requirements.
Work Environment
- Shifts: Rotational (24x7 shift environment based on business requirements)
- Weekly Off: Rotational (5-day work week with 2 consecutive days off, subject to change based on business requirements)
- Work from Office Role
Requirements & Tech Stack
- Experience communicating with managers and associates at all levels.
- Ability to speak, write, and read fluently in English.
- Experience with Microsoft Office products and applications.
- Experience with SQL.
Qualifications
- Bachelor's degree.