Process Specialist, CT, Control Tower

About the Role

The Network Flow Control Tower is the central control center for Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements. The Control Tower Team manages sort center capacities and ensures uninterrupted sort center flows by managing virtual capacities, tracking inbound flows, and reacting to network disruptions. This role directly impacts Amazon's ability to serve customers on time.

Key Responsibilities

• Work across the EU in a cross-functional environment with Sort Centers, Forecasting, Supply Chain, and Fulfillment Centers (FCs) to determine future demand for Sort Center Capacity and translate it into accurate capacity plans.
• Maintain and report up-to-date and accurate statistics, management reports, and analysis.
• Facilitate the flow of information between different stakeholders.
• Resolve potential issues that impact customer experience and business continuity.
• Provide timely resolution to issues by researching and querying internal tools and making real-time decisions.
• Understand analytical simulations and assessments.
• Quickly understand the business impact of trends and make data-driven decisions.
• Perform reporting and analysis through tools, portals, and reports.
• Follow a solution-driven approach to systems and processes.
• Develop and understand performance metrics to assist with driving business results.
• Systematically escalate problems or variance in information and data to relevant owners and teams, and follow through on resolutions.
• Scope business and functional requirements for the Amazon technology teams who create and enhance software systems and tools.
• Communicate with external customers.
• Provide real-time customer experience by working in a 24x7 operating environment.

Requirements & Tech Stack

• Advanced computer literacy including Excel, PowerPoint, Outlook, and Word.
• Experience with Data-warehouse analysis.
• Ability to pull and report data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis is a plus. This ability will be developed over time for a fundamentally strong analytical candidate.
• Basic understanding of Logistics.
• Clear written and oral communication skills.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
• Experience with Excel (Preferred).
• MBA or Master's degree (Preferred).