Service Apprentice/Trainee

About the Role

The Service Apprentice/Trainee program is a developmental role focused on learning to repair, install, and move all DMG MORI machines through a structured training and development process.

Key Responsibilities

• Participate in training and development programs.
• Learn to repair, install, and move all DMG MORI machines.
• Complete all classroom, factory training, and online classes, achieving scores of 80% or higher.
• Shadow Service Engineers on service calls, including travel to customer sites.
• Assist Service Engineers on calls, learning through observation.
• Progress in the apprentice program, which is competency-based and generally lasts 2 to 3 years before certification and promotion to Service Engineer.
• Perform other duties as assigned.

Requirements & Tech Stack

• Demonstrated aptitude in mechanical, pneumatic, hydraulic, electrical, or electronic systems.
• Experience in CNC manufacturing, maintenance, or a related field is preferred.
• Experience with a journeyman certificate and/or extensive experience (5+ Years) in machine/manufacturing maintenance or a related field, such as military maintenance training and experience, is preferred.
• Analytical/problem-solving abilities to define, troubleshoot, and repair machines independently.
• High interpersonal and social skills for successful assignments in stressful situations.
• Ability to communicate professionally and build positive customer relationships.
• Verbal skills for effective communication with internal technical staff and customers.
• Time management skills to plan work and travel schedules.
• Adaptability to changes in work schedules and travel arrangements.
• Proven written skills and discipline to complete technical documents and reports promptly.
• Ability to travel domestically and/or internationally.
• Ability to follow complex written and verbal instructions accurately.
• Experience with Microsoft Office Suite (implied by "utilizing computers").

Qualifications

• High School diploma or GED.
• Recent mechatronics program graduate or related field experience is preferred.

Work Environment

• Exposure to manufacturing/machining environments with potential hazards such as noise, electricity, chemicals, heavy equipment, and automated and manual machinery.
• General office environment.

Physical Demands

• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, reaching, pushing, pulling, and lifting objects, repetitive movements of extremities and torso.
• Periodic: Operating power equipment, sitting at a desk, utilizing computers and phones.
• Occasional: Lifting or moving up to 50 lbs.