Voice Process
Firstsource
Hyderabad0–4 yrs1h agovia Naukri
Walk-in drive · Sat 31 Oct · 10.00 AM - 1.00 PM
Firstsource Solutions, 5th Floor, Block 1, Survey No. 142, BSR Builders LLP IT SEZ, Nanakramguda Village, Serilingampally Mandal, Hyderabad, Telangana - 500008 Map
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- Customer service
- Work
- On-site in Hyderabad
- Pay
- ₹3–5 LPA
- Skill demand
- Customer service35%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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About the Role
Firstsource Solutions is hiring Customer Support Executives (Voice Process) for its growing team. This role is for individuals with excellent communication skills and a passion for delivering outstanding customer service in a dynamic and fast-paced environment.
Job Role
- Customer Support Associate / Senior Customer Support Associate
Key Responsibilities
- Handle inbound customer service calls and provide exceptional support.
- Understand customer concerns and provide accurate and timely resolutions.
- Address product, service, billing, and account-related inquiries while maintaining quality standards.
- Ensure adherence to process guidelines, compliance requirements, and customer service protocols.
- Maintain high levels of customer satisfaction through professional and effective communication.
- Meet and exceed performance metrics related to quality, productivity, attendance, and customer experience.
- Accurately document customer interactions and update relevant systems.
Requirements & Tech Stack
- Excellent verbal English communication skills with a clear and confident voice.
- Basic computer knowledge and typing proficiency.
- Willingness and flexibility to work in a 24/7 US rotational shift environment.
- Comfortable working 5 days a week from the office with 2 rotational week-offs.
- Ability to work in a fast-paced environment.
Qualifications
- Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
- Freshers and experienced candidates with customer service experience are welcome.
- Strong listening, problem-solving, and customer-handling skills.
- Positive attitude.
What to Bring
- Updated Resume
- A Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License)