Front Desk Associate, OBGYN

About The Department

Join a dedicated team within Henry Ford Medical Group, a physician network committed to delivering compassionate, patient-centered care across Michigan. As part of an integrated health system, our department combines the personal touch of neighborhood practices with the strength of a larger healthcare network. We pride ourselves on fostering a supportive environment where every team member plays a vital role in ensuring the smooth operation of our offices and the delivery of exceptional care to our patients.

Role Overview

As a Front Desk Associate, your role is critical in maintaining efficiency, supporting staff, and contributing to the overall success of our healthcare operations.

What You Will Do

• Greet and check patients in and out while providing professional and courteous customer service.
• Schedule, reschedule, and confirm patient appointments according to physician and clinic scheduling guidelines.
• Collect patient co-pays and other applicable payments while following established financial policies and procedures.
• Answer incoming telephone calls, assist patients with questions, take accurate messages, and forward messages to the appropriate back-office staff.
• Maintain physician schedules and monitor schedule utilization to support optimal patient access and physician productivity.
• Contact patients who are due for annual examinations and other follow-up appointments to assist with timely scheduling.
• Work assigned work queues daily and schedule referrals received for physicians in a timely manner.
• Monitor and appropriately process faxed information received throughout the day, ensuring documents are routed to the appropriate staff or provider for review and follow-up.
• Maintain accurate patient demographic and appointment information within the electronic medical record.
• Assist with prior authorization-related administrative tasks and route authorization needs to the appropriate staff as necessary.
• Ensure all front desk tasks and incoming requests are addressed throughout the day to prevent delays in patient care and clinic workflow.
• Assist with maintaining an organized and efficient front desk environment.
• Collaborate with medical assistants, providers, and other clinic staff to ensure smooth patient flow and timely communication.
• Provide coverage and assistance with additional administrative duties as needed to support daily clinic operations.
• Follow all organizational policies, procedures, privacy requirements, and customer service standards.

Qualifications

Required Qualifications

• Experience in administrative or clerical roles.
• Strong organizational and communication skills.

Preferred Qualifications

• Previous experience in healthcare administration.
• Familiarity with office management software and tools.