Customer Care Trainee

About the Role

Monotype is seeking a Customer Care Trainee to respond to and assist customers in all aspects of customer needs, including finding, purchasing, downloading, installing, and implementing products, as well as order correction or modification.

Key Responsibilities

• Resolve purchase and billing issues.
• Work with corporate customers and stakeholders to establish invoice accounts, process purchase orders, and invoice.
• Communicate with the development team and finance team regarding common customer questions.
• Work with other departments to maintain product integrity.
• Escalate support and feature enhancement requests as needed.
• Conduct UAT.
• Document and contribute to product briefs and internal tools.

Requirements & Tech Stack

• Working knowledge of Salesforce or any other CRM.
• Basic knowledge of Windows and Mac.
• Basic knowledge of Windows and Mac text applications (e.g., MS Office, Adobe Creative Cloud).
• Basic knowledge of HTML5, CSS.

Qualifications

• Good written and verbal communication skills (English and Japanese).
• Good understanding of Japanese culture and traditions.
• Ability to manage multiple tasks and priorities (both supervised and non-supervised) and work within time targets.
• Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
• Good Typing skills (English).
• Must be able to work with a Japanese keyboard.
• Willing to work in Australia, UK, US, and India shift on rotational basis and on weekends/holidays.