Banking Operations Associate

About the Role

Opportunity to build a career in the Banking Industry for enthusiastic and detail-oriented Freshers interested in Banking Operations. Gain exposure to core banking processes, account servicing, customer documentation, compliance, and transaction investigations.

Key Responsibilities

• Customer Account Servicing (CAS)
• Process customer account maintenance requests.
• Update customer information (e.g., address changes, account modifications).
• Handle account closures, ownership updates, product conversions, and fee adjustments.
• Ensure requests are completed accurately within defined service levels.
• Return Mail Processing
• Review and process returned customer communications.
• Research customer records to identify updated information.
• Update customer profiles and mailing details.
• Ensure compliance with banking and regulatory requirements.
• Disputes - Regulation E
• Investigate customer claims related to unauthorized electronic transactions.
• Review debit card, ATM, ACH, and online banking disputes.
• Research transaction history and supporting documentation.
• Process claim resolutions and maintain accurate records.
• Follow compliance guidelines and operational procedures.

Requirements & Tech Stack

• Basic Computer Skills
• MS Office (Excel, Word, Outlook)
• Data Analysis and Problem Solving
• Good Written Communication
• Process-Oriented Mindset

Qualifications

• Any Graduate (B.Com, BBA, B.Sc, BA, BCA, BBM, MBA Fresher)
• Basic understanding of banking terminology is preferred.
• Good communication and analytical skills.
• Strong attention to detail.
• Willingness to work in rotational shifts if required.
• Knowledge of Banking & Financial Services.

Structured Training Program

Career Growth Opportunities

Corporate Work Environment

Exposure to Global Banking Processes