Customer Care Representative, Associate

Key Responsibilities

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
• Identifies anomalies as they arise and uses judgment based on established rules and procedures to resolve them.
• For complex issues, escalates the matter to senior team members for resolution.
• Maintains clear and professional communication with both internal teams and external customers.
• Collaborates with team members to achieve shared goals and improve overall customer satisfaction.
• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro-active Prevention
• Claims Handling
• Escalated Issue Resolution
• Enquiry
• Enquiries (Ad Hoc)
• Basic Complaint Handling
• Basic Issue Resolution

Requirements & Tech Stack

• Microsoft Office Suite (Word, Excel, PowerPoint)
• General computer proficiency

Qualifications

• Ability to build rapport and effectively interact with colleagues, clients, and stakeholders to foster positive working relationships.
• Proficiency in articulating ideas, information, and instructions clearly and concisely in both written and oral forms.
• Capacity to collaborate effectively within a group, contributing to shared goals and supporting team members to achieve collective success.
• Capability to identify complex problems, analyze them from multiple perspectives, and develop effective, logical solutions.
• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills