Account Manager 1

About Sheer Logistics

Sheer Logistics is a leading logistics services provider focused on transparency and value, offering technology-enabled supply chain and logistics solutions. Our mission is to build trusting relationships that deliver extraordinary results to employees, shippers, carriers, and suppliers.

About the Role

Account Managers at Sheer Logistics act as a resource to specific accounts to enable load growth and provide exceptional customer service. You will be the primary source of communication between customers and the Sales team for your assigned account(s).

Key Responsibilities

• Serve as a responsible party across your collective Book of Business.
• Manage and maintain relationships to nurture existing customers and further gain wallet share.
• Provide exceptional customer service on assigned account(s) to ensure load count growth.
• Provide immediate support through managing operational tasks:
• Load Building
• Track & Trace
• Appointment Setting
• Document Retrieval
• Daily dispatching and providing high-level customer service in a fast-paced environment.
• Thorough communication with all dedicated accounts and associated Sales Reps.
• Keep updated and timely records of customer interactions and transactions.
• Problem resolution to the satisfaction of your carriers/customers and Sheer Logistics.

Requirements & Tech Stack

• High School Diploma or GED equivalent.
• BA/BS degree or equivalent experience preferred.
• Computer literacy and proficiency.
• Working knowledge of basic geography.

Qualifications

• Time management skills.
• Excellent phone, communication, and customer service skills.
• Sound judgement and professionalism.
• Relationship building qualities.
• Ability to multitask.
• Attention to detail.
• Embrace the unknown of each day.
• Enthusiastic demeanor.
• Previous Customer Engagement Experience.
• 3PL experience preferred.

Compensation

• $55,000 - $70,000 plus commission plan tied to book of business.

Work Location

• Sheer's Chicago office Tuesday-Thursday and remote Monday and Friday.

Benefits

• Medical, Dental, and Vision Coverage
• HRA and FSA
• 401K retirement plan
• Vacation and Sick time, paid holidays
• Short and Long-Term Disability Income
• Term Life and AD&D Insurance
• Employee Assistance Program