Parking Attendant Technician (Fri-Sun 4pm-12am)

Job Title: Parking Attendant Technician

Schedule: Fri-Sun 4pm-12am

Key Responsibilities

• Accurately process exception transactions (e.g., lost tickets, grace period tickets) according to company policy.
• Track transactions, produce reports, and monitor site performance using Microsoft Office Suite, point-of-sale systems, and parking management software.
• Maintain knowledge of automated parking equipment, software integrations, and access control systems.
• Assist in troubleshooting equipment and system errors, coordinating with technical support.
• Deliver high-quality customer interactions, including issue resolution and account support.
• Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications.
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes.
• Maintain a friendly, helpful, and courteous attitude.
• Adhere to company standards of service, including uniform appearance, greeting, answering questions, resolving issues, and thanking customers.
• Ensure sites are maintained properly and safety procedures are observed.
• Determine the need for maintenance and/or repairs and forward to the Property Manager.
• Complete daily activity reports and accident reports.
• Report to work on time.
• Notify management of any situation needing attention.
• Directly oversee day-to-day activities associated with opening, managing, and closing the facility.
• Ensure the facility operates in accordance with company policy, including revenue control, equipment maintenance, signage, and internal audit scores.
• Ensure the facility’s safety and security for guests and employees.
• Resolve customer concerns escalated by front-line associates.
• Document Incident Forms and conduct incident investigations.
• Complete small cleaning or maintenance tasks.
• Fill in for front-line associates during absences.
• Perform other duties as assigned.

Requirements & Tech Stack

• Familiarity with Microsoft Office and computer systems in a fast-paced environment.
• Microsoft Office Suite
• Point-of-sale systems
• Parking management software

Qualifications

• A high school degree is required.
• One to two years' experience in a service or related industry preferred, with at least 3 months in a parking setting.
• Ability to work weekends required.
• Ability to perform basic math calculations.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and through written correspondence.
• Must have and maintain a valid driver's license.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to maintain a professional and friendly demeanor.
• Ability to provide customer resolution in a professional and friendly manner.
• Must be highly credible and trustworthy, and operate with a high degree of integrity.
• Must hold oneself and others accountable and strive for a high level of excellence.
• Must have a positive, can-do attitude and be able to fuel growth and innovation.
• Must be customer-focused and results-oriented.
• Must want to continuously learn and develop.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships with others in a team setting.
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.
• Self-directed and able to work independently, with minimal supervision.