Customer Success Associate

About the Role

At MyYogaTeacher, the first 90 days are critical for customer success. This role focuses on ensuring new customers find a yoga instructor they trust, book sessions, attend them, and continue their practice.

About MyYogaTeacher

MyYogaTeacher is a health tech startup connecting yoga instructors from India with global customers for personalized 1-on-1 live video sessions.

• 3 lakh+ customers across various countries.
• 4 lakh+ five-star reviews and a 95% session satisfaction rate.
• 550+ highly qualified yoga instructors.
• Headquartered in California, with operations in Bangalore.

Key Responsibilities

• Own the first 90 days of every new customer's journey.
• Track new customers from their first session through month three, monitoring bookings, attendance, instructor matching, and adherence to routine.
• Ensure customers are properly set up with a suitable yoga instructor, scheduled sessions, and a clear path to a regular practice.
• Monitor early engagement signals such as booking a second session within seven days, first-week attendance, and progress towards a weekly practice habit.
• Identify recurring issues within the first 90 days, such as onboarding confusion, customer drop-off patterns, or instructor mismatches.
• Present identified patterns to your lead with potential causes and solutions.
• Maintain clean and reliable records.

How Your Work Is Measured

• New customers who book their second session within 7 days.
• Month 1, month 2, and month 3 retention rates.
• Customers who establish a sessions-per-week habit.

Requirements & Tech Stack

• Operations mindset: Comfortable managing multiple parallel tasks, maintaining trackers, and knowing the status of each customer.
• Observational skills: Ability to notice when a customer goes quiet, identify patterns across accounts, or detect subtle issues in communication.
• Communication skills: Ability to write in polished, warm, professional English for customer interactions across different regions.
• Ownership mentality: Taking responsibility for customer progress until they are actively engaged.
• Tool proficiency: Quick to learn and comfortable using new systems.

Qualifications

• 0 to 2 years of experience. Freshers are welcome if they possess the right mindset.
• Experience in customer success, onboarding, operations, coordination, hospitality, or any role involving people and process management is beneficial.
• Genuine care for people and a desire to address customer disengagement.
• Full tool and process training will be provided.

What We Offer

• In-office role in Bangalore.
• Fixed general shift with two weekly offs.
• Full tool and process training.
• Health and wellness benefits.
• A team that values ownership and care.
• The opportunity to contribute to a meaningful wellness mission.